Questions Questions Insight:Center questions are used to collect data on call forms for BDSmktg clients. When Questions are created, they are added to a call form on a Team. The goal of asking a question on a call form is retrieving the response from a field person answering the question as data that can be reported back to the client. Question Types Each question has a question type which determines what type of information is being collected on a call form. Store Question - used to ask questions about the status of things at a location (store). For example: "Was the endcap setup for the XYZ product promotion?" Item Question – used to ask questions about client products (items). These questions are asked once per item (product, sku) authorized for the question. For example: "Number of Sales" – this question will be asked for each item. (SRM) Contact Question– used to ask questions about contacts from Store Relationship Management. For example: "Was this person trained on XYZ product?" Answer Types Each question has an answer type and the one chosen depends on the type of information to be collected. i:c has 12 answer types to choose from, they are introduced here and more attention paid to them in the startup and operations sections of this guide. Comment - text area for up to 2000 characters Text - text area for up to 100 characters Date – calendar selector which displays date in format 4/15/2011 Drop Down Single Select – one choice can be selected out of many available Multi Select – able to select multiple choices out of many available Duration – time for an activity entered in the number of minutes Grid of SKU Questions – used to establish a question grid and label it Header Question – used to put text/images on the call form to label a section or provide details Image – used to upload an image, will be resized after upload to 600 x 600 pixels Numeric –up to ten digit numeric answer Time – select the time from the time of day picker Yes/No – drop down with a single selection of yes or no Question Sources There are two sources for questions on the call form: Question Library The question library contains pre-written questions written by the BDSmktg Business Intelligence Team and made available for all Teams to use. These questions have been tested over the years and are written to solicit a correct response in the correct format for ease of reporting. Custom Questions New questions can be created from scratch if your role has permission and there is no compatible question available in the library. Question Associations Steps to setup Question Authorizations Log into i:c, select your Team, and navigate to Manage – Call Forms link on the menu. On the Call Form Management screen select the Questions link on the row of the first call form to setup goals. On the question set screen click the Tasks link for the appropriate question set On the question set tasks screen click on the data points link to open the question list On the question list click the pencil icon next to the question to set Question Authorizations or Question Items On the Question Management screen menu select 3. Question Authorizations The default for question authorization is Authorized for All Locations, click this check-box to open the features to change authorizations. Question can be authorized by Chain and/or Store depending on the needs of the client/program. To change Chains/Store authorizations first click the Add Chains/Stores link to the right of the Search box. This will open the Chain/Store choice screen. Choose the Chains/Stores by clicking the check-box to the left of the Chain/Store and click the Add Selected Chains button.Note: Only Chains/Stores already assigned to this call form will be displayed. If it is blank go back to Step 8. In this example the Babies R Us chain was authorized for the question on the call form.