One and Done Questions

One and Done is a new feature in the question setup section of IC Web allowing question creators to choose to have a question displayed on a call form only until it is answered for a store. This feature is not turned on by default. Please submit a IT request ticket under the IC Category to have it turned on for a team.

Setting One and Done for a Question

Setting a question as One and Done is accomplished in the Question Add/Edit section of Question Management.

Users need to first select the Question Type and Answer Type before the one and done check box is displayed. Clicking the check box turns on one and done for the question.

If the question answer type does require setting a done value then it needs to be set after the question is saved. If the question answer type does not require setting a done value, setting the One and Done checkbox and saving completes the setup.

Question Answer Types and One and Done

The One and Done feature is available for all question answer types, however some require a done value be selected and others do not.

Question Answer Types -Excluded from one and done

Grid of Sku Questions - no answer response
Header Question - no answer response

Question Answer Types - no done setting

These question answer types when answered for a store are no longer displayed on the call form.

Comment
Date
Text
Image
Numeric
Time

Question Answer Types - set done value

These question answer types need a done value chosen during setup.

Drop Down Single Select
Multi Select
Yes/No

To set the response for One and Done click on the Question Management menu - Choices

The choices are displayed in a grid. In this case Yes/No choices.

To set the One and Done value click the pencil icon at the end of the row.

Clicking the pencil icon opens the row for editing.

One and Done is set for the Yes response

Clicking the check mark icon saves and closes the edit.

One and done is setup for the Yes/No Question.