Availability

Overview

The availability module enables employees to enter their work availability into IC. Availability information is used by Account Teams during the store assignment process to select employees who are available for work for a specific date/time.

Availability Rules

For full time employees, 40 hours per week availability is required.
For part time employees, 20 hours per week availability is required.
Vacation is counted as 8 hours per day for full time and 4 hours per day for part time towards the availability goal. Full time employees vacation days entered into ADP are automatically set to vacation days in availability.
Availability must be entered for 4 weeks including the current week.
Personal days do not add any hours to availability

Configurations

Availability is optional by team. It is turned on using a permission by Technology using a help center ticket.
The work week displayed can be set to either:
- 5 days - Monday to Friday
- 7 days - Sunday to Saturday

Web Availability

Users can enter availability on the web calendar.

Access Availability

Access availability by clicking the Edit Availability button on the filter bar at the top of the calendar.

The availability pop-over screen is opened on top of the calendar.

Enter/Edit Availability

The availability screen displays the current week of availability by default.

The week date range is displayed below the availability title

Right and left arrows at the edge of the screen enable a user to scroll one week ahead or behind to view that week's availability

Users have 3 availability choices per day

Available - rep is available and is entering hours of availability
Vacation - rep is taking a vacation day. no hour's entry necessarily see rules above
Personal Day - rep is taking a person day, no hour's entry necessarily see rules above

Total hours are calculated based on the selections for the week

Availability Reminder

When a user opens the calendar, their availability is checked. If the availability does not meet the current rules an availability reminder is opened.

Clicking OK opens the availability screen for the user to enter the required availability time.

Mobile Availability

Users can enter availability on the mobile calendar.

Access availability

Availability is accessed on icMobile by the clock icon on the icon bar at the top of the calendar.

Enter/Edit Availability

The availability screen displays the current week of availability by default.

The week date range is displayed below the availability title

Right and left arrows at the edge of the screen enable a user to scroll one week ahead or behind to view that week's availability

Users have 3 availability choices per day

Available - rep is available and is entering hours of availability
Vacation - rep is taking a vacation day. no hour's entry necessarily see rules above
Personal Day - rep is taking a person day, no hour's entry necessarily see rules above

Total hours are calculated based on the selections for the week

Availability Reminder

When a user opens the calendar, their availability is checked. If the availability does not meet the current rules an availability reminder is opened.

Clicking OK opens the availability screen for the user to enter the required availability time.

Availability - Copy Last Week

To speed the setup of availability field reps have the ability to copy availability from a previous week using the Copy Last Week feature.

The copy last week feature is accessible by clicking the Copy Last Week button.

Web

Mobile

Clicking the copy last week button copies the availability option and start and end time for each day to the current week.

The choices can then be edited before clicking the Save button to save availability for the week.